Terms of Service

1. What Stund does

Stund provides software that allows businesses and professionals to manage services, availability, bookings, customers, payments, packages, notifications and related activities.

We refer to businesses and professionals using Stund to offer bookable services as “Organizers”, and people making bookings or purchases from an Organizer as “Bookers”.

Stund provides the technology used to facilitate bookings. Unless expressly stated otherwise, Stund is not the provider or seller of the service being booked.

When a Booker books a coaching session, class, consultation, rental or other service, the agreement for that service is between the Booker and the relevant Organizer.

2. Organizer accounts

To operate an Organizer account, you must be at least 18 years old and have authority to enter into these Terms on behalf of yourself or the organization you represent.

You must provide accurate and current information when creating and maintaining your account.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• activity carried out through your account;
• ensuring that team members have appropriate access;
• promptly removing access when a team member should no longer have it; and
• notifying us if you suspect unauthorized access to your account.

You may not share individual account credentials between people where Stund provides separate team-member accounts.

3. Organizer responsibilities

Organizers are solely responsible for the services, resources and information they publish or make available through Stund.

As an Organizer, you are responsible for:

• accurately describing your services, prices, availability and other material conditions;
• delivering services that Bookers have purchased or reserved;
• determining and communicating your cancellation, refund, rescheduling and no-show policies;
• complying with applicable consumer, tax, accounting, licensing, marketing and other legal requirements;
• providing Bookers with any information required by applicable law;
• ensuring that your own terms and policies are lawful and clearly communicated;
• obtaining any permits, qualifications, insurance or professional authorizations required for your activities; and
• handling complaints and disputes relating to the services you provide.

You must not represent that Stund provides, endorses, certifies or guarantees your services unless we have expressly agreed otherwise in writing.

If you use questionnaires or other Stund features to collect information from Bookers, you are responsible for ensuring that you have a lawful reason to collect that information. This is particularly important for health information or other sensitive personal data.

4. Bookings

Stund may allow bookings to be confirmed automatically or submitted to an Organizer for approval.

A booking is not necessarily confirmed merely because a Booker submits a request. The booking page, confirmation message or Organizer will indicate whether the booking has been accepted.

The Organizer determines:

• what can be booked;
• available dates and times;
• prices;
• capacity;
• eligibility requirements;
• approval requirements;
• cancellation and rescheduling rules; and
• any other conditions applicable to the service.

Stund is not responsible for an Organizer cancelling, declining, rescheduling or failing to provide a booked service.

Likewise, Stund is not responsible for a Booker failing to attend or otherwise comply with the Organizer’s booking conditions.

5. Payments

Stund may allow Organizers to accept payments from Bookers using third-party payment providers, including card and wallet payment providers.

Payment processing is performed by third-party payment providers. Stund does not itself hold Bookers’ payment funds.

Use of a payment provider may also be subject to that provider’s own terms, verification procedures and requirements.

Organizers are responsible for the transactions associated with their services, including applicable taxes, receipts, refunds, chargebacks and disputes except where Stund or a payment provider expressly handles a particular function on their behalf.

Stund may deduct or facilitate the collection of platform fees or other charges where this forms part of the Organizer's Stund plan.

6. Cancellations and refunds

The Organizer, not Stund, determines the cancellation, rescheduling, no-show and refund conditions for services purchased from that Organizer.

Applicable conditions should be made available to the Booker before or during booking.

Where Stund provides a refund function, it is a technical tool enabling the Organizer to initiate or manage a refund. Providing that function does not make Stund responsible for deciding whether a Booker is entitled to a refund.

Mandatory rights under applicable consumer law cannot be excluded by these Terms or by an Organizer’s policies.

Questions or disputes concerning a particular service, booking or refund should normally be directed to the Organizer first.

7. Stund plans and fees

Some Stund functionality may be free, while other functionality may require a paid subscription or incur usage-based or transaction-based fees.

The applicable price, billing period, included usage, platform fees and other commercial conditions will be displayed when you select a plan or otherwise communicated to you before you incur a charge.

Prices may exclude VAT or other taxes where indicated.

You are responsible for taxes applicable to your purchase of Stund services, except taxes imposed on Stund’s own income.

We may introduce new plans, change prices or change what is included in a plan. Changes affecting an existing paid subscription will be communicated before they take effect where required by law or your agreement with us.

8. Beta and experimental functionality

Stund may make beta, preview, experimental or early-access functionality available.

Such functionality may:

• contain errors;
• change significantly;
• be unavailable from time to time;
• have incomplete functionality; or
• be discontinued.

Unless we specifically agree otherwise, beta and experimental functionality is provided without any service-level commitment.

Feedback you provide about beta functionality may be used by Stund to develop and improve the Service.

9. Calendar integrations and third-party services

Stund may integrate with third-party products such as calendars, payment providers, authentication services and communication providers.

Your use of a third-party service may be governed by separate terms between you and that provider.

We do not control third-party services and cannot guarantee their continued availability, performance or compatibility with Stund.

You are responsible for ensuring that you are entitled to connect any third-party account you connect to Stund.

Calendar integrations and availability controls are intended to reduce scheduling conflicts, but you remain responsible for verifying your calendar and availability where a scheduling conflict could have significant consequences.

10. Email, SMS and notifications

Stund may send booking confirmations, reminders, cancellations, payment-related messages and other transactional communications on behalf of Organizers.

Organizers are responsible for configuring communications appropriately and ensuring that they have any permissions required for communications they initiate through Stund.

Although we take reasonable steps to deliver notifications, delivery cannot be guaranteed. Messages may be delayed, rejected, filtered as spam or otherwise fail due to systems outside Stund's control.

Bookings and cancellations remain valid even if a notification is not successfully delivered.

11. AI-assisted features

Stund may provide features that use artificial intelligence to generate text, suggestions, designs, responses or other output.

AI-generated output may be incorrect, incomplete or inappropriate for a particular situation.

You are responsible for reviewing AI-generated output before publishing, sending or relying on it.

AI features are not a substitute for professional medical, legal, financial or other professional advice. Stund does not guarantee the accuracy or suitability of AI-generated content.

You must not use Stund's AI features to generate unlawful content or to make decisions about people in a manner prohibited by applicable law.

12. Acceptable use

You may not use Stund to:

• violate applicable law or regulations;
• infringe another person's intellectual-property, privacy or other rights;
• commit or facilitate fraud;
• impersonate another person or organization;
• distribute malware or malicious code;
• interfere with the operation or security of the Service;
• attempt to gain unauthorized access to Stund, accounts or systems;
• probe or circumvent security or access controls without our authorization;
• scrape or extract data from the Service in an abusive or unauthorized manner;
• send spam or unlawful communications;
• process personal data without an appropriate legal basis; or
• use the Service in a way that materially harms Stund, our infrastructure, other users or third parties.

We may investigate suspected violations and may restrict or suspend access where reasonably necessary to protect Stund, our users or third parties.

13. Your content

You retain ownership of information, images, descriptions, branding and other content that you upload to Stund (“Your Content”).

You grant Stund a non-exclusive, worldwide license to host, store, reproduce, display, modify as technically necessary, transmit and otherwise process Your Content solely as necessary to operate, secure, support and improve the Service.

You represent that you have the rights and permissions necessary for any content you upload.

We may remove or restrict access to content that we reasonably believe violates these Terms, applicable law or the rights of another person.

14. Stund intellectual property

Stund, including its software, user interface, design, trademarks, documentation and other platform materials, is owned by Sagen Software AS or its licensors and is protected by applicable intellectual-property laws.

These Terms give you a limited, non-exclusive, non-transferable and revocable right to use Stund in accordance with these Terms.

They do not transfer ownership of Stund or its intellectual property to you.

You may not copy, sell, sublicense, reverse engineer or commercially exploit Stund except where expressly permitted by us or where applicable law gives you a right that cannot be excluded.

15. Privacy and data protection

Our processing of personal data is described in the Stund Privacy Policy.

For Organizer account information and other circumstances where Stund determines the purposes and means of processing, Stund acts as data controller as described in the Privacy Policy.

Where Stund processes Booker or customer personal data on behalf of an Organizer, the Organizer is generally the controller and Stund acts as processor.

Where applicable, that processing is also governed by Stund's Data Processing Agreement (“DPA”), which forms part of the agreement between the Organizer and Stund.

Organizers are responsible for providing required privacy information to their customers and for ensuring that they have an appropriate legal basis for the personal data they instruct Stund to process.

16. Security

We use reasonable technical and organizational measures intended to protect the Service and personal data.

No internet-based service can be guaranteed to be completely secure.

You are responsible for using appropriate security practices on your own devices and accounts, including strong authentication and restricting account access to authorized users.

If you become aware of a suspected security issue affecting Stund, please contact us promptly at alex@stund.net.

17. Availability and changes to the Service

We aim to keep Stund reliable and available, but we do not guarantee uninterrupted or error-free operation unless we have expressly agreed to a separate service level agreement.

We may temporarily restrict the Service for maintenance, security, upgrades or circumstances outside our reasonable control.

We may add, modify or discontinue functionality as the product evolves.

Where a material change significantly reduces the core functionality of a paid plan, we will provide reasonable notice where practicable.

18. Suspension

We may suspend or restrict an account where reasonably necessary because:

• these Terms have been materially breached;
• fees remain unpaid;
• we reasonably suspect fraud, abuse or unlawful activity;
• continued use creates a security or legal risk;
• a payment or infrastructure provider requires us to take action; or
• suspension is reasonably necessary to protect Stund or another person.

Where circumstances allow, we will attempt to notify the Organizer and provide an opportunity to resolve the issue.

We may act immediately where urgent action is reasonably required for security, fraud prevention or compliance with law.

19. Termination

You may stop using Stund at any time.

Organizers may cancel their Stund subscription in accordance with the cancellation options and billing conditions presented in the Service.

We may terminate an Organizer's access for a material breach of these Terms that is not remedied within a reasonable period after notice, unless immediate termination is justified because of serious misconduct, fraud, security risk or legal requirements.

Termination does not remove payment obligations or other liabilities that arose before termination.

Sections that by their nature should continue after termination — including provisions concerning intellectual property, payment obligations, liability and disputes — will survive termination.

20. Your data when you leave

Subject to applicable law, technical limitations and our retention obligations, Organizers may request an export of reasonably available customer and booking data before or shortly after closing their account.

After the applicable retention period, data may be deleted or anonymized.

Certain information may be retained where required for legal, security, fraud-prevention, accounting or compliance purposes.

Personal-data deletion and retention are further described in our Privacy Policy and, where applicable, our DPA.

21. No warranty regarding Organizer services

Stund does not inspect, supervise or guarantee services offered by Organizers.

We do not guarantee an Organizer's:

• identity beyond any verification we expressly perform;
• qualifications;
• licenses;
• insurance;
• availability;
• service quality;
• fitness or health advice;
• facilities;
• equipment; or
• compliance with law.

Bookers are responsible for deciding whether a particular Organizer or service is appropriate for them.

Nothing on Stund should be understood as an endorsement of an Organizer unless we expressly state otherwise.

22. Disclaimer

To the extent permitted by applicable law, Stund is provided on an “as available” basis.

We do not guarantee that the Service will always be available, error-free or suitable for every business purpose.

We are not responsible for failures caused by circumstances outside our reasonable control, including internet outages, telecommunications failures, third-party service failures, payment-provider outages or force-majeure events.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

23. Limitation of liability

To the fullest extent permitted by applicable law, Stund will not be liable for indirect or consequential loss, including loss of profit, revenue, business opportunity, goodwill or anticipated savings.

Stund is not liable for losses resulting from:

• services provided or not provided by an Organizer;
• disputes between an Organizer and Booker;
• inaccurate information supplied by a user;
• an Organizer's cancellation or refund policy;
• a third-party integration or payment provider;
• a notification that is delayed or not delivered; or
• unauthorized account access caused by a user's failure to secure their credentials.

For claims arising from an Organizer's use of Stund, Stund's aggregate liability during any twelve-month period will not exceed the greater of:

• (a) the fees actually paid by that Organizer to Stund during the twelve months immediately preceding the event giving rise to the claim; or
• (b) NOK 10,000.

This limitation does not apply to liability that cannot legally be limited, including liability arising from intentional misconduct or other circumstances where limitation is prohibited by applicable law.

Nothing in these Terms limits any mandatory rights available to consumers.

24. Organizer responsibility for third-party claims

If your use of Stund, Your Content, your services or your violation of these Terms causes a third party to make a claim against Stund, you are responsible for the resulting reasonable costs and losses to the extent that the claim resulted from your unlawful conduct, your breach of these Terms or a matter for which you are legally responsible.

This provision does not make you responsible for claims caused by Stund's own unlawful conduct.

25. Changes to these Terms

We may update these Terms as Stund evolves or where changes are necessary for legal, security or operational reasons.

The current version will be published on our website with a new “Last updated” date.

For material changes affecting Organizers with active paid subscriptions, we will provide reasonable advance notice where practicable.

If a material change materially disadvantages you and applicable law gives you a right to terminate, you may exercise that right before the change takes effect.

Continued use of the Service after updated Terms take effect constitutes acceptance of the updated Terms where permitted by law.

26. Governing law and disputes

These Terms are governed by the laws of Norway, without regard to conflict-of-law principles.

If you are an Organizer acting in connection with your trade, business or profession, disputes arising from these Terms that cannot be resolved amicably will be subject to the ordinary courts of Norway, with Asker og Bærum District Court as the agreed legal venue to the extent permitted by law.

If you are a consumer, this provision does not deprive you of mandatory protections or dispute-resolution rights available to you under applicable law.

Before bringing formal proceedings, we encourage you to contact us so that we can try to resolve the matter.

27. General provisions

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

Our failure to enforce a provision does not waive our right to enforce it later.

You may not transfer your Organizer agreement with Stund without our consent, except as part of a lawful transfer of your business where we agree to the transfer.

We may transfer our rights and obligations as part of a merger, restructuring, sale of business or similar transaction, provided this does not unlawfully reduce your rights.

These Terms, together with any applicable order, plan terms, DPA and policies expressly incorporated into them, constitute the agreement between Stund and the Organizer regarding use of the Service.

28. Contact

Stund is provided by:

Sagen Software AS
Org. no. 931 235 362
Høymyrmarka 85
1391 Vollen
Norway

General support: alex@stund.net
Privacy enquiries: alex@stund.net